WhatsApp Business API

One Number. Your Whole Team.

A shared inbox for your team to manage WhatsApp messages from customers. Respond promptly, collaborate in real-time, and deliver exceptional support.

Features

• Multi-Agent Access — Multiple team members can handle WhatsApp conversations from a single number.
• 360° Conversation View — See complete customer details, follow-ups, assigned agents, and conversation history.
• Follow-Up Comments — Team members can add internal notes and follow-ups to conversations.
• Chat Reminders — Set reminders to follow up with customers within the active conversation window.
• Quick-Reply Templates — Respond instantly with pre-defined templates for greetings and FAQs.
• Smart Chat Assignment — Automatically assign incoming chats to agents based on rules or round-robin.

Frequently Asked Questions

What is a WhatsApp Shared Inbox?

A shared inbox lets multiple team members manage WhatsApp conversations from a single business number with full conversation history and collaboration tools.

How many agents can use the shared inbox?

The number depends on your plan. Starter supports up to 3 users, Professional up to 10, and Enterprise offers unlimited agents.

Can agents see each other's conversations?

This depends on your permission settings. Admins can configure role-based access for agents and supervisors.